Most frequently asked questions (FAQ)

Hairoyal only offers 100% Remy human hair and therefore guarantees that all hair has been processed in the correct direction of growth. This is the only way to ensure a long wearing time and easy combing.

General information

Which brands does Hairoyal offer?

What is the difference between the individual brands?

Which hair does Hairoyal offer?

What is the difference between the two types of human hair?

How many hair colors are there?

How do I find the perfect hair color for me?

How many strands do I need for hair lengthening/thickening?

Order

How can I place an order?

How can I track my order?

Do I need a customer account to place my order?

What payment methods does Hairoyal offer?

How does the purchase on account process work?

The purchase on account does not work, what can I do?

What delivery costs will I incur?

Is there a discount code?

Returns/exchanges

How long is the return/exchange period?

How do I return goods?

Can I exchange my order?

Can I return my order?

When and how will I receive a refund?

Do I have a guarantee on the products I ordered?

Things to know

Who are extensions suitable for?

Who are extensions not suitable for?

Can I lengthen/thicken my hair myself?

How long does hair lengthening/ thickening last?

What are the costs of extensions?

Will my own hair be damaged by hair lengthening/ thickening?

What do I do if I have a complaint?

All about care

How can I keep my hair extensions/thickening looking good for a long time?

What care should I use for extensions?

Am I restricted in my leisure activities with extensions?

Do I have to take anything special into account when I am on vacation if I wear extensions?

Can I dye, tint, bleach or treat extensions with silver shampoo?

Any unanswered questions?